At Deals Military Store, we stand behind the quality and authenticity of every uniform, badge, and piece of gear we sell. We are committed to your complete satisfaction, just as we are committed to serving those who serve. However, we understand that sometimes an item may not meet your expectations. This policy outlines our straightforward process for returns and exchanges.

Key Policy Summary:
  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unworn, unaltered, and in original packaging with tags attached.
  • Non-Returnable Items: Custom embroidered items (e.g., Name Tapes, Sew-on Badges/Ranks).
  • Refund Method: Refunded to your original payment method.
  • Process: Email us first at [email protected] to initiate a return.

1. Our Return & Exchange Guarantee

We accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, the item must be in its original, unworn, unwashed, and unaltered condition, with all original tags and packaging intact. Your satisfaction is our mission, and we will work diligently to resolve any issue.

2. Items That Cannot Be Returned or Exchanged

Due to their custom and personal nature, the following items are FINAL SALE and cannot be returned or exchanged for hygienic and practical reasons:

  • Custom Embroidered Items: This includes Air Force Name Tapes, ABU Enlisted Rank Sew-on, ABU Officer Rank Sew-on, and any other Embroidered Subdued Badges that are personalized or made to order.

Please double-check all sizing and personalization details before completing your purchase for these items.

3. Step-by-Step Return/Exchange Process

To ensure a smooth and efficient process, please follow these steps:

  1. Contact Us: Within 15 days of receiving your order, email our support team at [email protected]. Use the template provided below to ensure we get all the necessary information quickly.
  2. Wait for Authorization: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions on where to send the item. Do not send any items back without an RMA number; we cannot process unauthorized returns.
  3. Ship the Item: Securely package the item in its original condition and mail it to the address we provide. We recommend using a trackable shipping service as you are responsible for the item until it reaches our warehouse.
  4. Processing: Once we receive and inspect the returned item, we will process your exchange or refund within 3-5 business days.

4. Return/Exchange Request Email Template

Copy and paste the template below into an email to [email protected].

Subject: Return/Exchange Request - Order #[Your Order Number]
Hello Deals Military Store Team,

I would like to request a [return for refund / exchange] for an item from my order.

Order Number: [Your Order Number] Product Name: [e.g., ABU Uniform, Blouse] Reason for Return/Exchange: [e.g., Incorrect size, Item defective]
Please provide the next steps and your return address.

Thank you,
[Your Full Name] [Your Phone Number]

5. Refunds and Credits

Timing:

  • After we receive your return, please allow 3-5 business days for us to process it.
  • Once processed, please allow additional time for your financial institution to post the refund to your account. This typically takes 5-10 business days.

Method:

  • Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong item shipped).

Exchanges:

For exchanges, we will ship the replacement item as soon as we process your return. Standard or free shipping rates will apply for the new item.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will apologize for the inconvenience and send a replacement item at no extra cost to you as soon as possible.

Contact Us:
For any questions regarding our Returns & Exchanges policy, please reach out to our dedicated support team.
Email: [email protected]
We appreciate your trust in Deals Military Store.