FAQ

Q: What types of military uniforms do you offer?

A: We specialize in a wide range of military uniforms and insignia, including ABU (Airman Battle Uniform), ASU (Army Service Uniform), BDU (Battle Dress Uniform), and accessories like badges, rank insignia (sew-on and velcro), name tapes, belts, blouses, and cap devices. Our products cater to both Air Force and Army personnel.

Q: Are your products authentic and high-quality?

A: Yes, all our products are military-grade and designed to meet strict standards. We source from reliable manufacturers to ensure durability and authenticity, perfect for duty use, collections, or enthusiast gear.

Q: Do you have size guides for uniforms?

A: Yes, we provide detailed size guides on our product pages to help you select the correct fit. If you need assistance, contact our support team at [email protected].

Q: What shipping methods do you offer?

A: We offer two options: Standard Shipping via DHL or FedEx for $12.95 (delivery in 10-15 days after dispatch) and Free Shipping via EMS for orders over $50 (delivery in 15-25 days after dispatch). We ship globally, excluding some remote areas in Asia and isolated regions.

Q: How long does order processing take?

A: Orders are processed within 1-2 business days before dispatch. You will receive a confirmation email with tracking details once your order is shipped.

Q: Can I track my order?

A: Yes, we provide transparent tracking through our carriers (DHL, FedEx, or EMS). You’ll receive updates via email to monitor your package’s journey.

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted channels for your safety.

Q: Is my payment information secure?

A: Absolutely. We use advanced security measures to protect your data and ensure safe checkout. We do not store payment details on our servers.

Q: What is your return policy?

A: We offer a 15-day return policy from the date of receipt. Items must be unused and in original packaging. Please contact our support team at [email protected] to initiate a return.

Q: How do I exchange an item?

A: Exchanges are handled through our returns process. Contact us within 15 days of receipt, and we’ll assist with sizing or product issues to ensure you get the right gear.

Q: How can I contact customer support?

A: Reach us via email at [email protected]. Our team is dedicated to assisting with any queries, from product details to order tracking and returns.

Q: Do I need an account to place an order?

A: No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster shopping in the future.